Refund policy

Made to order
Every Nookgrain desk mat is printed for you after you order, so we do not keep stock and we do not ask for mats back. That keeps waste down, and it means our policy works a little differently from a typical store.

Damaged, defective or wrong item
Please inspect your mat when it arrives. If it is damaged, misprinted, or not what you ordered, email hello@nookgrain.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or refund you in full. You do not need to ship anything back.

Lost in transit
If tracking has not moved for 10 business days, or your parcel has not arrived within 21 days of shipping, tell us and we will reprint and reship at our cost, or refund you.

Changed your mind
Because each mat is printed to order, we cannot accept returns for a change of mind or for ordering the wrong size. Please check the size on the product page before ordering: our mats come in 12 by 22 inches and 16 by 32 inches.

Cancellations
Email us within 12 hours of ordering and we will cancel and refund in full, as long as printing has not started. After that, the order is already in production.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it.

Questions? Email hello@nookgrain.com and we will reply within one business day.